Address: Skargards Hot Tubs, Industrigatan. 12, 66234 Amal, Sweden
Telephone: +44 8000 988 988
We are Badtunna Skargardstunnan AB (“Skargards Hot tubs”). Skargards Hot tubs is the “data controller” of any personal data it may collect, process and hold about you, unless we inform you otherwise.
The personal data we collect from you directly can include your name, email address, mobile/landline telephone number, date of birth, address, your order activity, your credit, or debit card or other payment information, and information you give us when you contact our customer service team or when you engage with our social media platform (for example by tagging us in a post on Instagram or writing about us on Facebook).
If you are shopping with us online or browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.
We may, where we have a lawful basis for doing so, also collect personal data about you from third parties who provide us with additional publicly available information about you.
We use this information on an anonymous basis and will never use it to identify any particular user. We won't be able to link this data to any other data that we hold about you and the purpose of collecting this data is to perform analysis and to help us identify people flows around our stores to maximise the efficiency of our store design.
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website, take payment online (where applicable) and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;
We may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media);
We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
We may use your personal data for our internal business purposes, such as enhancing our site, improving our services and products and identifying trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language);
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
We use your personal data to:
In some cases we will use your personal data because it's necessary for us to comply with a legal obligation (such as the legal obligation to keep invoices for at least 7 years). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal data in this way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
We use your personal data to personalise your experience with Skargards to:
We rely on your consent to send postal and email marketing messages to you based on the consent we acquired from you when you contacted us, or when you purchased a product from us.
In other cases (for example, measuring the effectiveness of our marketing), we will rely on our legitimate interests as a business to communicate with customers in an engaging and efficient way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
We work with a number of trusted service providers who carry out services on our behalf. When you purchase products from us, the services provided by these organisations include but are not limited to delivery and processing payments providers. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.
We share your financial information including your credit, debit card or other payment information with third parties to ensure that your payment is safe and that your details are not being used fraudulently. This data sharing enables us to conduct fraud analysis which ensures that genuine and accurate payment details are provided to us for any purchase. We may share your personal data with credit agencies if you are requesting pay after delivery.
There may be other scenarios where we are subject to a legal obligation to share or disclose your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement.
We may need to disclose your personal data to our insurers where we believe that it is required under our contractual relationship with our insurance provider to do so.
We may share the personal data we collect with other organisations in the Skargards Group where those other companies share various operations and business processes with us (Badtunna Skärgårdstunnan AB, Skargards Vildmarksbad ApS and Skargards Badestamp AS). We will do this in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so.
We may need to transfer your personal data outside of the European Economic Area (EEA) for example the USA, in the following circumstances:
If you would like further information please contact us.
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
You can read more about your rights, including the circumstances in which they apply, in the Guidance from the UK Information Commissioner’s Office (ICO) https://ico.org.uk/for-the-public. If you would like to speak to us in relation to any of your rights, please contact us.
If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can amend your preferences or unsubscribe by contacting us. Alternatively you can unsubscribe simply follow the unsubscribe link provided in emails you receive from us.
We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as IP and password protection mechanisms. This means that your data is protected and only accessible by our employees who need it to carry out their job responsibilities. We also ensure that there are strict controls which restricts access to your personal data to keep it safe.
We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.
Skargards develops, produces and markets Swedish wood-fired hot tubs. Our factory is located on the coast of Vänern, Sweden's largest lake.
Skargards is one of Europe's biggest wood-fired hot tub producers. Our products are sold in 12 countries throughout northern Europe.
Receive your wood-fired hot tub from us exactly the way you imagined it. We build each and every hot tub as requested, then deliver it all the way to you – free of charge.
All the tubs are made of glass fibre reinforced plastic, a material also used for building boats. We choose exclusively eco-certified wood for our wood-fired hot tubs.
You can pay for your items only once you've received them.